Privacy Policy | Prop AI

Prop AI Privacy Policy

Privacy Policy

Prop AI ("we," "us," "our") provides AI-powered marketing automation tools for real estate professionals. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you use our services at meetprop.com and our connected dashboard (together, the "Service").

Effective Date: May 18, 2026
Last Updated: May 18, 2026
By using the Service, you agree to the collection and use of information as described in this policy.

1. Who We Are

Prop AI is operated by Prop AI LLC, a Colorado limited liability company. You can contact us at:

2. Information We Collect

We collect the following categories of information when you use the Service:

a. Account and business information.

Your name, email address, business name, business address, phone number, and other contact details you provide when signing up. Information about your real estate business — target market, services, specialties, brand voice samples — used to personalize content generation. Billing and payment information, which is processed through our third-party payment processor and not stored on our servers.

b. Connected social media account data.

When you connect your social media accounts (Instagram, YouTube, TikTok, and others as supported), we receive — through each platform's official authorization flow — the access credentials and data that the platform makes available. This may include:

  • Your account profile information (username, display name, profile picture, follower counts)
  • Your posted content and post metadata (captions, comments, engagement metrics)
  • Permission to publish new content on your behalf when you instruct us to

We only access social media data that is necessary to operate the features you have explicitly enabled.

c. Content you provide.

Brand voice documents, sample social posts, photography, videos, and other materials you upload. Approved drafts, edits, and feedback you provide to the Service.

d. Automatically collected information.

Log data including browser type, IP address, pages visited, time spent, and other usage information. Device information including operating system, device type, and screen size. Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Generate marketing content drafts (captions, ideas, briefs) personalized to your brand
  • Publish content to your connected social media accounts when you instruct us to
  • Communicate with you about the Service, including account updates and support
  • Improve and develop new features
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share your information only as described below.

a. Third-party service providers we use to operate the Service:

Anthropic (Claude AI)Processes your brand voice and prompts to generate content drafts.
OpenAIProcesses text to generate vector embeddings for content retrieval.
QdrantStores vector embeddings of your brand content for retrieval.
SupabaseStores your account data and content drafts.
Hostinger (workflow hosting)Runs the automation workflows that orchestrate the Service.
Slack (where opted in)Delivers review notifications and accepts your approval responses.
Connected social media platformsInstagram, YouTube, TikTok, and others as you add them receive content you instruct us to publish.

Each provider handles only the data necessary to perform its function and is bound by contractual obligations to protect your information. Per Anthropic's and OpenAI's standard API terms, the data we send to those services is not used to train their general-purpose AI models.

b. Google API data — Limited Use disclosure.

Prop AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

c. Legal requirements.

We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Prop AI, our users, or others.

d. Business transfers.

If Prop AI is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you in advance of any change in ownership or use of your personal information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account or request deletion (see Section 8), we will delete or anonymize your personal information within 30 days, except where retention is required by law (such as tax records) or necessary to resolve disputes or enforce our agreements.

Access tokens for your connected social media accounts are deleted immediately upon account disconnection or deletion.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encryption of access tokens and sensitive credentials at rest
  • HTTPS encryption for all data in transit
  • Access controls and authentication on our systems
  • Regular security reviews of our infrastructure

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but we work continuously to protect your information.

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyze how the Service is used so we can improve it.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the information we hold about you
  • Correction: ask us to correct inaccurate or incomplete information
  • Deletion: ask us to delete your information (see our Data Deletion page for instructions)
  • Portability: request a portable copy of your data
  • Objection or restriction: object to or restrict certain processing
  • Withdraw consent: disconnect any connected social media account at any time through the dashboard

To exercise these rights, email us at [email protected]. We will respond within 30 days.

For California residents. Under the California Consumer Privacy Act, you have additional rights, including the right to know what personal information we collect, the right to delete it, and the right to opt out of any sale. We do not sell personal information.

For EU and UK residents. Under the General Data Protection Regulation and UK GDPR, our legal basis for processing your personal information is (a) the performance of our contract with you, (b) your consent for specific processing activities, and (c) our legitimate interest in operating and improving the Service.

9. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us and we will delete it.

10. International Users

Prop AI is based in the United States. If you use the Service from outside the United States, your information will be transferred to, stored in, and processed in the United States. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice in the Service before the change takes effect. The "Last Updated" date at the top of this policy reflects the most recent revision.

12. Contact Us

Questions, concerns, or requests about this Privacy Policy:

Email [email protected]
Mailing Address 11034 W Grand Pl
Littleton, CO 80127
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